Privacy Policy

1. Introduction

This policy explains how personal data is collected, used, stored and protected when you use https://iptvfrance.org and the related IPTV subscription services.

We are committed to processing your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act of January 6, 1978 as amended.

2. Who is responsible for the data

The data controller identified in this policy is:

• Company: IP.CONNECT SAS, trading as IPTV France Services
• Address: 128 Rue de la Boétie, 75008 Paris, France
• Email: contact@iptvfrance.org
• RCS: Paris B 918 452 631

3. Personal Data Collected

• Identification data: name, first name, email address, phone number
• Transaction data: subscription history, plan type, activation date
• Browsing data: IP address, browser type, pages visited, session duration
• Communication data: exchanges with customer support via WhatsApp, email or Telegram

The policy states that sensitive personal data, such as data about racial or ethnic origin, political opinions, religious beliefs, genetic or biometric data, is not collected.

4. Processing Purposes

• Subscription management: creation, activation and management of your IPTV subscription
• Customer support: responding to your technical and commercial requests
• Communication: subscription information, promotional offers and news
• Service improvement: statistical analysis of website usage
• Security: fraud prevention and platform security

5. Legal Basis

The processing is based on: contract performance, consent (for marketing communications and non-essential cookies), legitimate interest (service improvement and security), and legal obligation (fiscal and accounting requirements).

6. Data Recipients

Your data is intended for IP.CONNECT SAS, trading as IPTV France Services, and its technical subcontractors, including hosting, payment and communication providers. The policy states that personal data is not sold or rented to third parties; it may be disclosed to competent authorities when required by law.

7. Retention Period

• Subscription data: duration of your subscription and 3 years after termination
• Browsing data: maximum 13 months (CNIL recommendation)
• Transaction data: 10 years (accounting obligation)
• Support communications: 3 years from last exchange

8. Your GDPR Rights

Under the GDPR, you may request access to your data, correction of inaccurate or incomplete data, erasure, restriction of processing, portability, or object to processing. You may also withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal. To exercise these rights, contact contact@iptvfrance.org. The policy states that a response will be provided within one month. If you are not satisfied with the response, you may lodge a complaint with the French data protection authority, the CNIL.

9. Cookies

The site uses cookies and similar technologies. The policy lists essential cookies for site functions such as sessions and authentication, analytics cookies for audience measurement, and functional cookies for preferences such as language and display settings. You can adjust preferences through the consent banner or configure your browser to reject cookies.

10. Security

We implement appropriate technical and organizational measures including 256-bit SSL encryption, firewalls, strict access controls and continuous monitoring. Our payment partners are PCI-DSS compliant.

11. International Transfers

Your data may be transferred outside the European Union. In this case, we ensure appropriate safeguards are in place in accordance with the GDPR.

12. Policy Changes

We reserve the right to modify this privacy policy at any time. Changes will be published on this page with a revised update date.